Returns Exchanges

Return, Exchange & Store Credit Policy

We do not offer returns, but we’re happy to provide exchanges for most items—excluding those marked FINAL SALE or SALE, which are not eligible.

• Exchanges incur a 20% restocking fee.
• Store credit is subject to a 10% restocking fee and expires 365 days from the issue date.
• Orders exceeding $350 are not eligible for returns or exchanges.

Restocking Fees

Some special order items may have a higher restocking fee. If applicable, we will notify you via email, phone, or text for approval before processing the order.

Exchanges

• Limited to one exchange per original order.
• Items received through an exchange are considered final sale and cannot be returned or exchanged further.

Store Credit

• Issued as a digital gift card that tracks your balance and expires 365 days from the issue date.
• Store credit is provided for the original purchase amount minus a 10% restocking fee.
• Items purchased with store credit are considered final sale and cannot be returned or exchanged.
• Store credit cannot be refunded and will remain as store credit.

Exchange/Return Timeline

• Approved exchanges must be shipped back within 5 days of approval.
• Returns sent after this period will be rejected and returned at the customer’s expense.

International Orders

• All international orders are final sale and not eligible for returns or exchanges, except in cases where an incorrect item was sent.
  
• Import duties and taxes are the buyer’s responsibility

Final Sale Items

• Items marked as SALE or containing SALE in the title are considered FINAL SALE and cannot be returned or exchanged.

Return Shipping Costs

• Customers are responsible for all return shipping costs.

We reserve the right to update or modify these policies on a case-by-case basis. By purchasing from SMC Dress, you agree to the terms outlined in this policy. If you have any questions, please contact us.

Return Address

All returns should be shipped to:

CNS Services - SMCDress - Returns
929 E 14TH ST. #A
Los Angeles, CA 90021

• The return must be shipped within 5 days from the date of approval.
• Please provide the tracking number for your return.
• Once we receive the dress, we will notify you and issue a refund or exchange as applicable.

Return Condition Requirements

All returned dresses must meet the following conditions:

✅ Original Packaging: Must be in the original clear bag (not a garment bag).
✅ Tags Attached: All original tags must be intact.
✅ Clean Condition: Free of pet and human hair.
✅ Properly Packaged: Must be securely packed with care.
✅ Odor-Free: No smoke, perfume, or other odors.

If the returned dress does not meet any of these conditions, it will be returned to the buyer at their expense.

Thank you for your understanding and cooperation!